Job Description

• Answers inbound communications to service accounts, fulfil requests or address issues.
• Determines target needs and provides resolution while maintaining a high standard of service.
• Identifies appropriate course of action for more complex issues or disputes.

Operational Support

• Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Streamlines the workflow for other associates within the business unit through operational activities.
• Identifies and communicates process inefficiencies.
• May offer recommendations for process improvements.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials.
• Maintains and updates department records either physically or within a system.

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• Customer service: 3 years (Required)
• Banking: 3 years (Required)
• Transaction: 3 years (Preferred)
• Inbound calls: 3 years (Required)

Work Location: In person